Contact information

TenNail Official Contact Channels

1. Email (Recommended)

• For formal inquiries such as order questions, after-sales issues, and cooperation discussions. We will respond within 1-2 business days.
• Email Address: orders@tennail.com

2. Instant Messaging

• Facebook Messenger: Search for the official "TenNail" account directly to communicate in real time for basic inquiries (e.g., product stock, shipping status).
• Instagram Messenger: Follow TenNail’s official Instagram account, then use the direct message function to contact us quickly. It supports image/video sharing for issue feedback (e.g., product detail confirmation, after-sales photo/video explanations).
• Contact online within the site. Click on the chat icon in the lower left or lower right corner of the page (only during working hours).

3. Contact Tips

• For urgent needs (e.g., order modifications, shipping anomalies), prioritize instant messaging. Our team will respond promptly during working hours (5:00-13:00 GMT+0, Monday-Friday).
• When sending an email, please include "Order Number (if applicable) + Inquiry Type" in the subject line (e.g., #TN1234578 + Shipping Tracking) to help us handle your request more efficiently.