Shipping policy applies to all All physical products which shopping on TenNail website. Since the product cannot be sold again, the delivery time is long and the return policy is strict.TenNail will adjust Shipping policy at any time according to changes in product product.
Processing Time
- hand-crafted and customized item(s)
Hand-crafted and customized production takes approximately 1-5 business days to complete before shipping. For most products, according to actual production conditions, it will be shorter than one week.
When non-customized products are in stock, they will be shipped within 1-3 business days.If there is a delay due to force majeure, please pay attention to the email information.
Shipping Rates & Delivery Times
- Orders over $69 (included tax) qualify for FREE delivery.
- Orders under $69 (included tax) incur a flat shipping fee of $4.9-$11.9, depending on the destination country. Some items can be shipped free with a free shipping coupon.
- Delivery time: 3-15 business days, usually within 10 business days. (Note: Business days exclude weekends and public holidays.)
The shipping rates for some products are calculated separately, such as promotional products. In some countries, the transportation time will be extended due to different force majeure and transportation capacity.
Shipping Locations
We currently provide supply from most countries. Due to natural disasters, wars, customs policy adjustments, etc., we will notify them separately. If you are unsure whether we can deliver to your area, please contact us for confirmation.
The delivery address that currently does not support transportation is: European affiliated islands (such as the British Indian Ocean Territory, British Virgin Islands, Guernsey and Jersey), British offshore islands (such as the Scottish Highlands, etc.), United States Alaska, Hawaii and other regions, northern regions of Canada (such as the Yukon, Northwest, Nunavut), inland regions of Australia (such as the Northern Territory, parts of Western Australia) and remote islands (such as parts of Tasmania), northern regions of Europe (such as Norway, Sweden, northern regions of Finland), and island regions, landlocked countries of Africa (such as Chad, Niger, etc.) and Sahara Desert, and areas in war or conflict. The list will be updated from time to time.
Order Tracking
After your order is shipped, you will receive a waybill number via email, and you can check your package location in real time based on the provided waybill number. Please note that tracking information updates may take 48 hours.
Shipping Delays
While we strive to meet estimated delivery times, delays may occur due to weather, customs, or other unforeseen circumstances. We appreciate your understanding in such situations.
Shipping Issues
If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.
Custom & Handmade Products
All of our products are personalized and handmade to your specifications. As such, we do not accept returns or exchanges except in the case of product damage.
